How much is shipping?
We offer free economy shipping  for domestic orders over $50.

 

	Economy	Priority
0 - $9.99	$1.50	$4.95
$10.00 - $24.99	$2.50	$4.95
$25.00 - $49.99	$3.50	$7.95
$50.00 - $99.99	FREE	$9.95
$100.00 - $174.99	FREE	$11.95
$175.00 +	FREE	$13.95

 

Economy orders are shipped via USPS 1st Class, Parcel Post or FedEx Ground, depending on weight.  Shipping  is anywhere from 2-10 business days.

Priority orders are shipped via USPS Priority. Shipping times are 1-3 business days. Please note: Detergent, Prefolds and Gro Baby BioSoakers cannot be shipped via Priority

Express Overnight shipping is available. Actual shipping charges billed at time of shipment. Email me for a price quote. Orders are shipped via USPS Express Mail and will arrive the next day, not including processing time.
Hawaii ,  Alaska & International Orders: Actual shipping charges will be invoiced separately. Your order will ship upon payment of invoice. Thank you.

What forms of payment do you accept?
Visa, Mastercard, American Express, Discover and PayPal

Should I purchase Insurance?
Insurance is highly recommended. We are not responsible for lost or damaged packages.

What if I need to cancel or change my order after it is placed?
Most orders are processed and shipped with 24 hours, so we may not always be able to change or your order after it has been placed. Please contact us as soon as possible. Order cancellations incur a 5% restocking fee.

Do you charge sales tax?
Orders shipped within California will be taxed 7.375% for state tax. All other states will not be charges sales tax, Yes, I hate tax as much as you but I've got to keep Uncle Sam happy.

 

How soon will I receive my order?
Most orders ship within 1-2 business days. (Saturday & Sunday are not business days.)  Shipping times vary depending on the method chosen at checkout. Most orders arrive within 2-7 days. **Orders paid for with paypal eChecks are shipped when the eCheck clears, which is 7-10 business days**

 

 

 

Will I be able to track my order?
You can check on the status of your order at anytime by logging into your account. This will tell you the date your order was shipped.

 

You will receive a shipping notice from Banana Peels Diapers when your order is shipped. This will include a link to your delivery confirmation number. Delivery confirmation is not tracking, and only shows your shipping label was prepared and the date and zip code to which it was delivered. I cannot track your order through delivery confirmation only.

Many times shipping notices are delivered to your spam box.  If you don't receive a shipment email, check your spam box or let me know and I'll resend it.

 

Do you accept returns?
We strive for your complete satisfaction! I want you to to be thrilled when your fluffy mail arrives. We are more than happy to work with you to resolve any issues or concerns you may have. Just shoot us an email.

 

We will gladly accept returns of unwashed/ unused diapers within 30 days. 

Please note:

• All items must be brand new, unused, and unwashed. All packaging must be intact.
• Proof of purchase or an invoice/packing slip copy must be included in your return package
• Due to the nature of the product, we absolutely cannot refund/exchange items that have been used and/or washed.
• All refunds will be deducted actual shipping charges.
  
• Store credit will be given for the purchase amount minus my actual shipping cost to ship the item to you.
• Exchanges: We are no longer able to do exchanges due to constant inventory fluctuations. Please choose to receive a store credit for your returned items. You may then place an order for the items you desire. This process will ensure you receive your items in a timely manner.
• Customer is responsible for postage to return the item(s). We will reimburse postage only if we sent an incorrect item other than what was ordered.

{Please allow 7 days for returns and exchanges to be processed. You will receive an email once your return is complete.}

*Special Order items are NOT eligible for return or exchange.

What if I received a free item with my purchase?
If you received a free item with your order (i.e. a free wetbag with purchase) and you wish to return items in your order, the retail price of the free item will be deducted from your refund if you wish to keep the free gift.

What should I do if an item I received is defective?
Most manufacturers prefer to handle defects directly. If the brand is not listed below please contact me and I will assist you through the process.

• BumGenius/ Cotton Babies: http://www.cottonbabies.com/returns.php
• Fuzzi Bunz: http://www.fuzzibunz.com/search_db/return.php
• Thirsties: http://thirstiesbaby.com/_private/rmas.htm
  

What shipping carriers do you use?
Most orders are shipped via USPS or FedEx.  The Tres Tria, and heavier orders are shipped via UPS. I am willing to use different carriers upon request.

 

Is Express Shipping available?
Yes, Express shipping is available. Please see the chart above for pricing.

 

Do you accept international orders?
We ship worldwide! When you check out via the website you will not be charged shipping if you are outside the US. Once your order is received shipping charges will be assessed based on your location and you will be invoiced for the extra amount through Paypal. Orders will be shipped upon payment of shipping invoice. Shipping is based on weight. We ship via USPS Global Priority Mail and International 1st class. Shipping insurance is included for Global Express and Priority Mail at no additional charge. I am not responsible for lost/ damaged orders shipped via USPS 1st Class International.  If you have questions about international shipping rates or would like an estimate please email sales@bananapeelsdiapers.com.

 

Is your website secure to order from?
Yes, we use a 128-bit Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase.

 

What is your Privacy Policy?
We respect your privacy, and take great care to safeguard information in our possession. We do not share your information with any third parties.